OBS UK LOGO

0345 095 6745

Support line Open 9 AM - 3 PM Monday to Friday

Oil-boiler-servicing-book-boiler-service oil-boiler-servicing-insurance-cover Oil-boiler-servicing-boiler-quotation
Oil-Boiler-Servicing-Ltd5

Testimonials


At OBS-UK We are committed to providing the best in  customer service. We offer professional and friendly assistance to our  customers for whatever they may need. That is why we are proud of our  continued success in satisfying one customer after the other. Don't just take our word for it-be sure to read through our customer testimonials, and you'll see why we are the best in the business

 

July and August 2015 Customer Satisfaction Survey Results

OBS UK appreciates your business.  Thank you for letting us know about your experience with us. This survey should take you about 5 - 10 minutes to complete. We are committed to  providing world-class service to you and your candid feedback is  critical to our focus on continuous improvement.

Questions asked About Business

Overall, how satisfied were you with the service?
 Very Satisfied
 More Than Satisfied
 Satisfied
 Neutral
 Very Unsatisfied
 N/A

Would you recommend our service to Friends neighbours or contacts?
 Definitely
 Probably
 Not Sure
 Probably Not
 Definitely not

Would you use our service in the future?
 Definitely
Probably
Not Sure
Probably Not
Definitely not

How long have you used ourt service?
First Year
Two Years
Over Two Years
Over Three Years

How often do you use our service?
6 Monthly
Annually
Bi Annually
Other (Please Enter below)


What aspect of the product service were you most satisfied by?
Quality
Price
Booking Experience
Repair or First Visit Experience
Quality
Price
What aspect of the service were you most disappointed by?
Booking Experience
Repair or First Visit Experience
Quality
Price

What do you like about the product / service?

 

 


 What do you dislike about the product / service?



 

 


Thinking of similar services offered by other companies,
how would you compare the service offered by our company?
Much Better
Some What Better
 About the same
Some What Worse
Much Worse
Don't Know

Average Results / Replies

More Than Satisfied

Definitely

Definitely

Over Two Years

Annually

Repair or First Visit Experience

Booking Experience

Friendly engineers
Very reliable. Very knowledgable
Friendly, helpful, straight-forward and reasonably priced
Worry free,payments spread over year
quick and hassle free
Reliability and skill

Not disappointed I think your service is brilliant
Wasnt dissapointed
It would have been nice to receive a phone call on the day to narrow down the service time 
Booking can be hit and miss
There is nothing to dislike
Have been delighted with the service for a number of years
Having to book annual service instead of automatic booking

Much Better

 

Engineer Feedback Survey Questions

 

On a scale of 1 to 10, where  1=Very Dissatisfied and 10=Very Satisfied, please indicate your overall  satisfaction with the following€¦


Response time to your initial call for service
 
Ability to arrive on-site as scheduled

Product knowledge and competence
 
Timeliness ofRepair/ Service

Quality of Repair / Service
 
Ability to resolve your issue on the first visit
 
Professionalism and courtesy

Professional appearance of field representative

Overall satisfaction with field service

Average results calulated from  Survey replies

8

8

10

7

9

9

10

10

9

                                         What Our Customers Say                                                         Ask us a question

Mr Chris Finch Maldon Essex
Rating submitted on 9 Dec 2014 at 3:18pm Good prompt and friendly service - Recommended!
Mr Steven Hurst Goole East Riding Of Yorkshire
Rating submitted on 6 Dec 2014 at 10:33am Excellent Service The engineer serviced and repaired my boiler and at a reasonable price. Will be using again
Mrs Muriel Rickles Hull East Riding of Yorkshire
Rating submitted on 5 Dec 2014 at 2:14pm Quick and efficient - would recommend
Mr Robert Willatts Staines Middlesex
Rating submitted on 30 Nov 2014 at 6:09pm Polite and knowledgeable. Would readily recommend
Mrs Deborah Murray Liverpool Merseyside
Rating submitted on 25 Nov 2014 at 10:26pm brilliant******* Fab********
Mrs Sheila Norton Colchester Essex
Rating submitted on 3 Nov 2014 at 1:05pm Prompt, professional, very tidy and friendly man, thank you
Mrs Barbara Atkinson Stalybridge Greater Manchester
Rating submitted on 2 Nov 2014 at 9:48pm Nice lads good job done thanks will use again
Mr Keith Shilton Mansfield Notts
Rating submitted on 29 Oct 2014 at 6:06am Great bloke on time did a good job ......thanks
Mrs Ann Frood Cheshire
Rating submitted on 28 Oct 2014 at 10:07pm Pleasant manner. He identified and corrected a couple of faults.
Mrs Stevie Glover Northumberland
Rating submitted on 16 Oct 2014 at 11:48am Fast and clean Two nice young men turned up a day early (after confirming that this was OK with me) and were quick and clean. My only gripe is that they didn't tell me they had set my settings back to 'off' so I had no hot water until I realised what the problem was. Perhaps I should have checked. Kind regards, Stevie
Ms Claire Parson Chesire
Rating submitted on 29 Sep 2014 at 11:50am All very quick & and easy and done within a short time - very pleased customer!
Miss Rosanne Smith Cumbria
Rating submitted on 25 Sep 2014 at 7:27am would definitely use again.
Mr John Skinner Tyne and Wear
Rating submitted on 25 Sep 2014 at 1:35pm Mix up over starting time he arrived 2 hours too early Unfortunatly we can only give morning or afternoon slots but we do try our best to be as flexible to customer requests . With the fuel prices these days we do have to ask our customers to be flexible an hour or two
Mr Norman Green Taunton
Rating submitted on 10 Sep 2014 at 7:35pm Mr Norman Green I think the best recommendation is that I would not think of using anyone else.
Mr Finlay Scott Merseyside
Rating submitted on 27 Aug 2014 at 9:47am Polite and showed no resentment that the booking had been cancelled. The engineer's friendly attitude would encourage me to book a service when it is due in February 2015
Mr Neil Jones LiverPool
Mr Neil Jones Good service, very pleased. Friendly and efficient service from a competent engineer. Good value for money. I would be happy for him to return for the next annual boiler service.
Nyewood Hants England
Mrs P Parrett Nyewood Hants Our first experience of your service has been fantastic - and we will definitely be using you again, and recommending you to anyone we know with an Oil Fired Boiler. The engineer was great - phoning whilst on route to advise that he was stuck in traffic and running a bit late. Everything was left clean and tidy, and we were given fantastic advise about replacing the boiler, which we are planning to do within the next 6 months. Many thanks - and keep up the good work
Newby Lancashire England
H Syddall Newby Lancashire Very impressed with the service received. ****** the engineer was prompt, friendly and efficient. The boiler was comprehensively serviced and a thorough explanation given of the work done. The result is a quieter running boiler which I confidently expect to be more economical over the coming months. Many thanks.
St.Albans Herts England
A. Peet St.Albans Herts I just wanted to let you know that I am just about to E-mail all my friends and nieghbours with oil boilers and Aga to sing your praises and urge them to use you. It is such a rarity nowadays to come across a service company with such high customer service values. From the moment I contact you on the phone to the moment the engineer leaves the property, you go beyond expectations. THANK YOU
Allithwaite, Grange-over-Sands Cumbria England
Freda Bunce Allithwaite, Grange-over-Sands Cumbria Cumbria Dave was marvelous: he was extremely thorough and efficient and was a pleasure to have in my kitchen. Thank you .
Ellisfield, Basingstoke Hampshire (North) England
R. Graham Ellisfield, Basingstoke Hampshire (North) The online booking system was excellent, resulting in very quick response AND firm appointment. I was informed promptly of a delay (due to an emergency)- but the engineer arrived before the re-planned time. The Engineer did a first class piece of work, explaining what he found (previous services had not been at all complete, as I had suspected), and what he was doing to restore the boiler's efficiency. Result: boiler much quieter at startup and hardly audible in the house when running, reduced oil usage expected, heat output seems higher. The Engineer explained the invoice fully, made note of items he promised to follow up, and cleaned up thoroughly before leaving. Well done, All, and thank you for a professional job. ..
Melling Liverpool England
D Gerrard Melling Liverpool My boiler was broken and I got a prompt appointment from the very helpful girls in the office. The engineer soon had the boiler up and running. He was very polite, professional and extremely competent. I took out the insurance cover today as I was so impressed. Well done to all.
Deanshanger Northamptonshire England
C Hosking Deanshanger Northamptonshire This was my first experience with you. I am very impressed with the online booking, which worked brilliantly! Your engineer was impressively punctual and he was reassuringly competent! This is how things should be, so full marks and thank you very much. Please call me next summer to remind me to book the Stanley's service. I am so pleased to have found you .
Llangefni Gwynedd North Wales
D Galaud Llangefni Gwynedd Telephone booking Support 110% Engineer punctuality 110% Service Quality 110% After service feedback and work sheets 110%
Wilden Bedford England
C Hindley Wilden Bedford Dear Peter Thank you for calling to repair my Myson utility boiler , you are an excellent example to your trade .The boiler is working great now no black smoke great work /great engineer , I will definitely be using you again.
Ashdon Essex England
P Nibblett Ashdon Essex To Whom it may Concern I am writing to say a big thank you for the efforts of your engineer in bringing our Rayburn back to life after the severe flooding of our property . I can honestly say the Rayburn Has never worked so well. I must also comment on the kind polite way your engineer treated us ,and we will definitely be using only your company in the future for all our servicing
C Ryan Colwich, Stafford Staffordshire Dear Sir/Madam I would just like to thank you for the superb service provided by your company and the friendly professional way your engineer conducted himself .this boiler had been nothing but trouble since its installation 4 years ago ,we even had the manufacturer out to repair it but still it gave endless problems .That was until your engineer spent 3 hours putting it right now we have had 6 months bliss and loads of hot water THANK YOU
Chelmsford Essex England
G Edwards Chelmsford Essex Hi,What a great guy came to bring our very old Worcester back to life ,how great it was not to be ripped off as the other two companies we asked to repair our boiler . your man arrived dead on time looked at the boiler left stripped in bits by the last company within two hours we had heating and hot water. All I can say is Thanks, Thanks, Thanks Thanks
East Finchley London England
L Dein East Finchley London Dear Oil Boiler UK Thanks for the great work by your engineer on all four of our properties in the Finchley area .All the various tenants comments about the engineer and service standard ,we will definitely be using you again Mrs.. Lee Dein
llanuwchllyn Gwynedd Wales
G Poole llanuwchllyn Gwynedd We are so pleased with the service it is so nice to have someone who knows what they are doing and is clean tidy in appearance and work ethic as well as friendly and polite .Well done Oil Boiler Servicing UK .We are recommending you to the whole Village
Bernie and family Stretham Ely The engineer did lovely job then took the time to show us how to use the boiler as we have always had gas before.We would recommend theses people to everyone thanks a million .
J Oates Clunbury Shropshire We had our carbon monoxide alarm going off on a Saturday .I ran the company and explained my husband had Parkinson . The engineer rang me back within 10 mins and was with us within the hour .He did a splendid job and really gave us first class service and support, and a very reasonable price for an emergency call out .
West Horsley Surrey England
P Kirkland West Horsley Surrey I have to say that the people from this firm have been nothing but kind, helpful and efficient. They have let me know what is going on every step of the way through the process of installing a new oil tank for me. The fitters/installers were very friendly and polite and I would definitely have them come back to do the necessary servicing etc. 100% satisfied with service and all for a very reasonable price as well :) ..
Glasbury Powys Wales
B Brayley Glasbury Powys Dear Dave and Team, Just a short note to say thanks for the high quality service you have provided since we awarded the contract to your company and look forward to another trouble free year with the heating equipment Thanks you.
Chirbury ,Montogomery Shropshire England
C Morgan Chirbury ,Montogomery Shropshire After having four different companies I was ready to scrap my Stanley Superstar then these guys where recommended to me .Your man Came and gave the cooker a full service , just as the others had done, Stayed watching the cooker for over two hours and traced the intermittent fault to the thermostat ,
Marston Trussell,Leicestershire England
J Langrick Marston Trussell,Leicestershire Great company after the previous owners had years of trouble with the Stanley cooker Oil boiler Servicing UK engineer sort the trouble and we are over the moon Thanks
Abbotts Morton Worcestershire England
S Yeomans Abbotts Morton Worcestershire Thanks for the timely service once again ,The best decision we made was to join the service plan as it has saved us ï £250.00 In spares and labour this year.
Melling Liverpool England
D Gerrard Melling Liverpool Excellent service from the friendly girls in the office and , the very competent and polite engineer, who got my boiler up and running again. I was so impressed I took the boiler cover out the same day and would not hesitate to recommend you
Ormskirk Lancashire England
A Jones Ormskirk Lancashire Prompt, reliable and efficient service. The Esse range was serviced and is running nicely. The engineer was very pleasant. Highly recommended. Thank you .
Cowbridge Vale of Glamorgan Wales
M Howell Cowbridge Vale of Glamorgan Our first experience of your service has been very different and much better than we have previously been familiar with. Easy to deal with, knowledgeable staff and - hopefully - improved boiler performance. Thank you
Glan Conway, Colwyn Bay Conway North Wales
J Morris Glan Conway, Colwyn Bay Conway Five Years of fantastic service , Highly recommended
Llanbrynmair Powys Wales
D Hughs Llanbrynmair Powys Dear Oil boiler Servicing UK, Thank you for responding at such short notice during the Christmas holidays valuable service. Your engineer was very kind and helpful, and I am pleased beyond expectation with the quality work undertaken Thanks you
Barmouth Gwynedd North Wales
Ts Jones Barmouth Gwynedd Dear Oil boiler Servicing UK, Thank you for providing such a valuable service. Your staff was extremely helpful, and I am so happy with the outcome I received from Oil boiler Servicing UK. I wish all businesses would treat their customers as professionally and respectfully as you do, and I will be sure to recommend you to all my neighbors. Thanks again for your help .
Manafon ,Welshpool Powys Mid Wales
B Day Manafon ,Welshpool Powys Our Boiler failed last winter , they came and replaced it with a temporary unit for us the next day while we completed our extension then fitted our lovely new combi boiler and the radiators in the extension ,Lovely job , Lovely people Thanks
West Sussex
A Mitchell 6th S+August 2104 We have used ***** for a few years now - he is honest, reliable, cheerful and very professional, something we have not found with other companies. In fact, I don't know what we would do if OBS UK stopped functioning. Delighted to recently discover they can also install a new oil tank. An excellent company and great service, thank you. Thanks