About us - Oil Boiler Servicing UK

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About us
OBS UK specialises in all  types of domestic, Commercial and industrial oil heating systems, and  our staff offer quality and reliable services you can count on. In  addition, our friendly and professional staff are here to answer any  questions you may have about our company or our services.

We  are plumbing and heating engineers, working in partnership across the  England And Wales to provide the highest quality service at the best  prices.

Whether you need an Aga, Rayburn, Redfyre,  Worcester, Eurocal, Triancoor Firebird service or repair, we have what  you need at prices you can afford.

At OBS-UK, you receive the kind of quality and service you expect from a leader. Our company is always evolving as the needs or our customers change and as new opportunities are created in the market. You can rest assured that, working with OBS-UK, you will enjoy the latest services, technology and developments in the industry.

Customer Relations: At OBS-UK, our highest priority is satisfied customers. You are important to us and you can expect us to go the extra mile for your business. Superior customer service is the hallmark of OBS-UK. We are proud to serve you and work hard to earn your business.

Training: At OBS-UK we pride ourselves on the level of training we provide for all our engineers and partners to ensure that you the customer receive the best service every time.
Privacy Notice

As  a valued customer of Oil Boiler Servicing UK we want to be open with  you about what data we collect and here at Oil Boiler Servicing UK  we  are committed to protecting and respecting your privacy.

This  Notice/Policy sets out the basis on which any personal data we collect  from you, or that you provide to us, will be processed by us.  We take  your privacy seriously and will only use your personal information to  administer your account and to provide the services and products you  have requested from us.

Below are details of what information we collect from you, what we do with it and who might be shared with.

What information do we collect from you?

We  obtain personal information from you when you contact us, you  voluntarily provide us with information about yourself, such as the  following:
Name and address
Contact information, including telephone numbers and email address
Details about your heating, renewable and plumbing appliances.
Company information – for business users only
If  you do provide personal information, we will assume that you have read  this Notice and have consented to us using your personal information in  the ways described within this Notice.

Why do we collect this information?

We  collect this information in order to carry out our obligations to you  in order to provide you with the services and products that you have  requested from us and to meet your heating, plumbing and renewal  requirements.

Who might we share your information with?

We  do not share personal information with companies, organisations and  individuals outside of Oil Boiler Servicing UK unless the following  circumstances applies:
Your personal information may be used by  us, our employees and sub-contractors and suppliers, in order to obtain  and deliver materials/components in order to undertake and complete  services; repairs and installations associated with your appliances from  which you have requested from us.

What do we do with your information?

Your information is retained on our  Service Management Database.  We will use the information:
to contact you on the anniversary of your boiler service to see if you wish to arrange a service appointment.
When you contact us as you require our services.
Provide us with a history of works completed at your property, which may assist in any further works you request from us.

How long do we keep hold of your information?

The length of time that we will store your data will depend on the ‘legal basis’ for why we are using that data, as follows:
Legal basis - where we use/store your data because it is necessary for the performance of the contract between you and us.
Length  of time - the information which is held on our Service Management  System is held indefinitely, or until such a time as you contact us to  request your information/details are removed from our database.
Where  we use/store data because it is necessary for our legitimate business  interests - We will use/store your data until you ask us to stop.  

However,  if we can demonstrate the reason why we are using/storing your data  overrides your interests, rights and freedoms, then we will continue to  use and store your data for long as it is necessary for the performance  of the contract between you and us (or if earlier, we no longer have a  legitimate interest in using/storing your data).

How can I access the information you hold about me?

The  Data Protection Act 1998 and GDPR gives you the right to access  information held about you.  You have the right to ask for a copy of the  personal information held about you.  You also have the right to ask  for inaccuracies in information to be corrected.  A copy of the  information held about you by us can be requested in writing.

How we will use the information about you?

We  collect information about you to process your  service/repair/installation request and manage your account.  It may be  shared with a third party in order for the delivery of materials e.g.,  name and address details.  To contact you in response to a specific enquiry or to organise an  appointment associated with the anniversary of your annual boiler  service.
If you request our services via our website/email.
We will not share your information for marketing purposes with other companies.

Information Security

We  are committed to ensuring that your information is secure.  In order to  prevent unauthorised access or disclosure, we have put in place  suitable physical, electronic and managerial procedures to safeguard and  secure the information we collect from you.

Wherever  we collect sensitive information, such as debit/credit card details,  this information is entered via our on-line payment portal via two-step  verification, which provides an additional layer of security to protect  the account from unauthorised access.

We work hard to protect the information that we hold on Oil Boiler Servicing UK  customers.

We restrict access to our Field Management Services database to Oil Boiler Servicing UK employees.

Links to other websites

Any  links to other websites are provided solely as pointers/websites of  interest or companies for which we are affiliated or members.  Once you  leave our website you should note that we do not have any control over  that other website.  Therefore, we cannot be responsible for the  protection and privacy of any information which you provide whilst  visiting such sites and such sites are not governed by this privacy  statement.  You should exercise caution and look at the privacy  statement applicable to the website in question.

Policy Changes

Any changes we make to this policy/notice in the future will be posted on our website.

Contact Details:

Oil Boiler Servicing UK
10 Ael Y Bryn
SY17 5BT
Tel: 0345 0956745
Contact Details
Main Office
10 Ael Y bryn
SY17 5BT

0345 095 6745

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